PRIVACY POLICY

At BIRO OVULATION, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our medicines or healthcare products, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing and Delivery Address

  • Date of Birth, where required

  • Identification or verification details, where legally required

Health-Related Information

Depending on the service or product, we may collect information such as:

  • Prescription details

  • Information provided by you regarding your health or medical requirements

  • Medicine-related information

  • Other information necessary to process your healthcare request

We collect such information only when necessary for providing the requested products or services.

Order & Payment Information

When you place an order, we may collect:

  • Order details

  • Product/medicine details

  • Transaction details

  • Payment status

  • Delivery information

Note: Payment card, banking, or other sensitive payment credentials may be processed by third-party payment service providers. We do not intentionally store complete payment card details on our servers.

Technical Information

We may automatically collect certain information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and similar technologies

2. How We Use Your Information

We may use the collected information to:

  • Process and deliver your orders

  • Verify prescriptions where applicable

  • Provide customer support

  • Communicate with you regarding your orders and services

  • Process payments

  • Provide healthcare-related products and services

  • Improve our website and services

  • Prevent fraud, misuse, and unauthorized activities

  • Maintain records as required by applicable laws

  • Comply with legal and regulatory requirements

  • Send service-related notifications and updates

We will not use your health-related information for unrelated purposes without an appropriate legal basis or your consent where required.

3. Protection of Health Information

We understand that health and medicine-related information can be sensitive. We take reasonable technical and organizational measures to protect such information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

4. Sharing of Information

We may share necessary information with trusted third parties only when required to provide our services or comply with applicable laws.

These may include:

  • Delivery and logistics partners

  • Payment gateway providers

  • Technology and hosting service providers

  • Customer support/service providers

  • Professional or legal advisors, where necessary

  • Government authorities or regulatory bodies when legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Prescription Information

Where a prescription is required for a medicine, customers may be asked to provide a valid prescription or other information required by applicable law.

Prescription information may be reviewed or verified for the purpose of processing the order and ensuring compliance with applicable legal and regulatory requirements.

We reserve the right to refuse or cancel an order where a required prescription is unavailable, invalid, unclear, or does not meet applicable requirements.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand user behaviour, remember preferences, and improve our services.

You may configure your browser to refuse or restrict cookies. However, certain website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services

  • Complete transactions

  • Maintain business and transaction records

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Prevent fraud and misuse

After the applicable retention period, information may be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

8. Data Security

We use reasonable security measures to protect your personal information. These may include access controls, secure systems, authentication mechanisms, encryption where appropriate, and other administrative and technical safeguards.

Despite these measures, users should understand that no online platform can guarantee absolute security.

9. Your Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Raise a concern regarding the handling of your information

To exercise any applicable rights, you may contact us using the details provided below.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children except where permitted or required by applicable law and with appropriate involvement or consent of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, applications, payment services, or other platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Marketing Communications

Where permitted by applicable law, we may send you information about our products, services, offers, or updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

Service-related communications, such as order confirmations, delivery updates, and important account notifications, may still be sent when necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated Privacy Policy will be posted on this page with a revised Effective Date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Biro Ovulation India Pvt Ltd.
Email: biroovulation@gmail.com
Address:Matamonomohini Nagar, Priya Bhawan, Police Station, Baranagar, Post Office, Noapara, Kolkata, 700108

We will make reasonable efforts to respond to privacy-related requests within the applicable time period prescribed by law.

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